Privacy Policy

This Privacy Policy explains how Digistar, LLC ("we," "us," or "our") collects, uses, and shares information when you use TripConfirm, our web application that helps document trips, customer confirmations, payments, and related evidence. TripConfirm is a product of Digistar, LLC.

Privacy disclosure (SMS / text messaging)

When you provide a mobile number in connection with a TripConfirm booking and consent to transactional SMS, Digistar, LLC may send texts about that booking (confirmation links, verification codes, final-charge links, and receipts). We collect and use your phone number, consent timestamp, and related device/IP metadata to deliver those messages and keep an evidence record. Message frequency varies by trip. Message and data rates may apply. Reply STOP to opt out; reply HELP for help. Consent is not a condition of purchase except where SMS is the delivery method for a confirmation or verification step you requested. We do not sell your phone number or use these messages for marketing. Privacy Policy: TripConfirm Privacy · digistarllc.com. Contact: support@digistarllc.com.

1. Information we collect

• Account information for business users (name, email, organization profile, authentication credentials).
• Transaction and service data such as customer name, phone number, pickup/drop-off details, pricing, timestamps, signatures, device/IP metadata, location data when captured for a confirmation or service event, and payment evidence uploaded by the business.
• Communications data related to transactional SMS we send (destination number, delivery status, and message metadata). We do not use SMS content for marketing.

2. How we use information

• Provide, operate, and improve TripConfirm.
• Send an initial booking confirmation SMS with a secure link, then record the customer's SMS consent when they authorize on that page on their own device (time, IP, and device details). Further transactional texts (verification codes, final charges, receipts) follow that consent.
• Generate evidence packages and records for the booking.
• Secure the service, prevent abuse, and comply with law.

3. SMS / text messaging

Digistar, LLC sends transactional text messages via TripConfirm only. Message frequency varies based on the service workflow (typically a small number of messages per completed trip). Message and data rates may apply.

• Customers may opt out at any time by replying STOP. After opting out, we will not send further SMS to that number for this program unless the customer opts back in.
• Reply HELP for help, or contact us at support@digistarllc.com.
• Consent to receive transactional SMS is not a condition of purchasing goods or services, except where the SMS is the delivery method for a confirmation or verification step the customer requested as part of that service.

4. How we share information

• Service providers that help us operate the product, including hosting, database, and SMS delivery providers (for example, Telnyx for message routing and delivery). These providers process data only to provide their services to us.
• When required by law, legal process, or to protect rights, safety, and security.

We do not sell personal information.

5. Retention

We retain account, transaction, and communications records for as long as needed to provide the service, support dispute documentation, meet legal obligations, and resolve disputes. Account holders may request deletion subject to legal and evidentiary retention requirements.

6. Security

We use administrative, technical, and organizational safeguards appropriate to the nature of the data. No method of transmission or storage is completely secure.

7. Your choices

• SMS: reply STOP to opt out; reply HELP for help.
• Account users may update profile information in the app or contact support@digistarllc.com.

8. Children

TripConfirm is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Changes

We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Continued use of the service after an update means you accept the revised policy.

10. Contact

Digistar, LLC
Product: TripConfirm
Website: digistarllc.com
Email: support@digistarllc.com